FAQS
MONDAY - FRIDAY 9:00 - 19:00
SATURDAY 10:00 - 15:00.
TO FACILITATE A SMOOTH AND PREFERRED SCHEDULING EXPERIENCE, WE ENCOURAGE YOU TO UTILIZE OUR ONLINE BOOKING SYSTEM ON OUR WEBSITE. BOOKING APPROXIMATELY TWO WEEKS IN ADVANCE ENSURES ACCESS TO YOUR PREFERRED TIME SLOT. ADDITIONALLY, WE OFFER THE FLEXIBILITY OF SCHEDULING APPOINTMENTS UP TO THREE MONTHS AHEAD. WE LOOK FORWARD TO WELCOMING YOU AT OUR ESTABLISHMENT AND PROVIDING YOU WITH AN ENJOYABLE EXPERIENCE.
AT LUZ’ WE OPERATE ON A VERY STRICT 24-HOUR CANCELLATION POLICY IN ORDER FOR US TO ACCOMMODATE THE HIGH DEMAND OF APPOINTMENTS. AS A COURTESY TO OUR CLIENTS AND NAIL TECHNICIANS WE ASK THAT APPOINTMENTS MADE DIRECTLY WITH LUZ' ARE CANCELLED AT LEAST 24 HOURS PRIOR TO YOUR SCHEDULED TIME. WE ARE HAPPY TO CANCEL OR RESCHEDULE APPOINTMENTS, PROVIDING WE HAVE AT LEAST 24 HOURS’ NOTICE.
AT LUZ', WE ADHERE TO A STRICT 24-HOUR CANCELLATION POLICY TO EFFICIENTLY MANAGE THE DEMAND FOR APPOINTMENTS. AS A COURTESY TO BOTH OUR VALUED CLIENTS AND DEDICATED NAIL TECHNICIANS, WE KINDLY REQUEST THAT APPOINTMENTS BOOKED DIRECTLY WITH LUZ' BE CANCELED OR RESCHEDULED AT LEAST 24 HOURS PRIOR TO THE SCHEDULED TIME. WE ARE HAPPY TO ASSIST WITH CHANGES, PROVIDED WE RECEIVE A MINIMUM OF 24 HOURS' NOTICE.
NOTIFYING LUZ' WITHIN THIS TIMEFRAME ENSURES WE CAN ACCOMMODATE OTHERS IN NEED OF APPOINTMENTS. FAILURE TO DO SO WILL RESULT IN THE FORFEITURE OF YOUR APPOINTMENT AND INCUR A 100% CANCELLATION FEE OR THE LOSS OF A BUNDLE ITEM. REGRETTABLY, NO REFUNDS WILL BE ISSUED FOR CANCELED OR RESCHEDULED BOOKINGS. APPOINTMENTS MADE WITH LESS THAN 24 HOURS' NOTICE WILL MAINTAIN THEIR FULL VALUE AT THE TIME OF BOOKING. CLIENTS ARRIVING MORE THAN 10 MINUTES LATE MAY RISK LOSING THEIR APPOINTMENT AND WILL BE CHARGED IN FULL. WE APPRECIATE YOUR UNDERSTANDING AND COOPERATION IN THIS MATTER.
WE CORDIALLY INVITE GROUP BOOKINGS AND ARE DELIGHTED TO ACCOMMODATE YOUR PARTY. TO ARRANGE TREATMENTS FOR FOUR OR MORE INDIVIDUALS SIMULTANEOUSLY, KINDLY REACH OUT TO US VIA EMAIL AT CONTACT@LUZBEAUTYSTUDIO.COM. PLEASE PROVIDE DETAILS SUCH AS THE PREFERRED TIME, DATE, NUMBER OF GUESTS, AND DESIRED TREATMENTS. OUR DEDICATED MANAGEMENT TEAM IS AT YOUR SERVICE AND EAGER TO ASSIST IN ENSURING A SEAMLESS AND ENJOYABLE EXPERIENCE FOR YOUR GROUP.
WE WELCOME WALK-INS AND WILL MAKE EVERY EFFORT TO ACCOMMODATE YOU GRACIOUSLY.
WE ACKNOWLEDGE THAT UNFORESEEN CIRCUMSTANCES MAY ARISE, AND WE APPRECIATE YOUR PROACTIVE COMMUNICATION IN SUCH INSTANCES. IN THE EVENT THAT YOU ANTICIPATE A DELAY EXCEEDING 10 MINUTES FOR YOUR SCHEDULED APPOINTMENT, KINDLY NOTIFY US PROMPTLY. WHILE WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR SITUATION, PLEASE BE ADVISED THAT, IF NECESSARY, RESCHEDULING MAY BE REQUIRED, ACCOMPANIED BY A CHARGE EQUIVALENT TO THE COST OF YOUR SCHEDULED TREATMENT. YOUR UNDERSTANDING AND TIMELY COMMUNICATION ARE VALUED AS WE STRIVE TO MAINTAIN THE EFFICIENCY AND QUALITY OF OUR SERVICES.
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND MOBILE PAY (NO CASH).
IF YOU FEEL YOU WOULD LIKE TO REWARD YOUR BROW, LASH OR NAIL TECH FOR THE SERVICE YOU RECEIVED, YOU CAN ADD A GRATUITY ONTO YOUR BILL AT RECEPTION. 100% OF TIPS GO DIRECTLY TO YOUR SERVICE PROVIDER.
YOUR VISIT
WE PROVIDE NORMAL POLISH, SHELLAC, KAPPING GEL AND SOFT GEL TIP EXTENSIONS. THEREFORE, WE RESERVE THE RIGHT TO RESPECTFULLY DECLINE SERVICE TO ANY GUESTS WITH HARD GEL POLISH OR ACRYLIC EXTENSIONS.
ENSURING YOUR SATISFACTION WITH EVERY VISIT TO LUZ' BEAUTY STUDIO IS OUR PRIORITY. FOR OUR NORMAL POLISH MANICURE, WE GUARANTEE QUALITY FOR 24 HOURS POST-TREATMENT, AND FOR GEL MANICURES, THE GUARANTEE EXTENDS TO 48 HOURS. KINDLY NOTE THAT IF YOU BRING YOUR OWN POLISH, OUR LONGEVITY GUARANTEE IS NOT APPLICABLE.
SHOULD YOU OBSERVE ANY ISSUES SUCH AS CHIPS OR LIFTING WITHIN THE SPECIFIED TIMEFRAME, PLEASE CONTACT US PROMPTLY AT CONTACT@LUZBEAUTYSTUDIO.COM. SHARE PHOTOS AND DETAILS OF THE CONCERN, AND WE'LL SCHEDULE A REPAIR SERVICE PROMPTLY. PLEASE NOTE THAT THE REPAIR IS TAILORED TO ADDRESS THE SPECIFIC ISSUE WITHOUT REPEATING THE INITIAL TREATMENT STEPS, AND COLOR CHANGES ARE NOT PERMITTED.
REGRETTABLY, A REPAIR SERVICE CANNOT BE SUBSTITUTED FOR A REFUND OR ANY ALTERNATIVE SERVICE. WE APPRECIATE YOUR UNDERSTANDING AND VALUE YOUR EXPERIENCE AT LUZ' BEAUTY STUDIO.
AT LUZ’ WE OPERATE ON A VERY STRICT 24-HOUR CANCELLATION POLICY IN ORDER FOR US TO ACCOMMODATE THE HIGH DEMAND OF APPOINTMENTS. AS A COURTESY TO OUR CLIENTS AND NAIL TECHNICIANS WE ASK THAT APPOINTMENTS MADE DIRECTLY WITH LUZ' ARE CANCELLED AT LEAST 24 HOURS PRIOR TO YOUR SCHEDULED TIME. WE ARE HAPPY TO CANCEL OR RESCHEDULE APPOINTMENTS, PROVIDING WE HAVE AT LEAST 24 HOURS’ NOTICE.
AT LUZ', WE ADHERE TO A STRICT 24-HOUR CANCELLATION POLICY TO EFFICIENTLY MANAGE THE DEMAND FOR APPOINTMENTS. AS A COURTESY TO BOTH OUR VALUED CLIENTS AND DEDICATED NAIL TECHNICIANS, WE KINDLY REQUEST THAT APPOINTMENTS BOOKED DIRECTLY WITH LUZ' BE CANCELED OR RESCHEDULED AT LEAST 24 HOURS PRIOR TO THE SCHEDULED TIME. WE ARE HAPPY TO ASSIST WITH CHANGES, PROVIDED WE RECEIVE A MINIMUM OF 24 HOURS' NOTICE.
NOTIFYING LUZ' WITHIN THIS TIMEFRAME ENSURES WE CAN ACCOMMODATE OTHERS IN NEED OF APPOINTMENTS. FAILURE TO DO SO WILL RESULT IN THE FORFEITURE OF YOUR APPOINTMENT AND INCUR A 100% CANCELLATION FEE OR THE LOSS OF A BUNDLE ITEM. REGRETTABLY, NO REFUNDS WILL BE ISSUED FOR CANCELED OR RESCHEDULED BOOKINGS. APPOINTMENTS MADE WITH LESS THAN 24 HOURS' NOTICE WILL MAINTAIN THEIR FULL VALUE AT THE TIME OF BOOKING. CLIENTS ARRIVING MORE THAN 10 MINUTES LATE MAY RISK LOSING THEIR APPOINTMENT AND WILL BE CHARGED IN FULL. WE APPRECIATE YOUR UNDERSTANDING AND COOPERATION IN THIS MATTER.
SHELLAC IS A HYBRID NAIL POLISH THAT COMBINES THE EASE OF POLISH WITH THE PERMANENCE OF GEL.
KAPPING GEL IS A TYPE OF GEL USED FOR CREATING STRONG AND DURABLE NAIL ENHANCEMENTS.
SOFT GEL TIPS ARE A TYPE OF NAIL EXTENSION THAT USES A SOFTER GEL MATERIAL, PROVIDING A MORE NATURAL FEEL.
TYPICALLY, SHELLAC MANICURES CAN LAST UP TO TWO WEEKS WITHOUT CHIPPING.
IF YOU FEEL YOU WOULD LIKE TO REWARD YOUR BROW, LASH OR NAIL TECH FOR THE SERVICE YOU RECEIVED, YOU CAN ADD A GRATUITY ONTO YOUR BILL AT RECEPTION. 100% OF TIPS GO DIRECTLY TO YOUR SERVICE PROVIDER.
IT'S RECOMMENDED TO GET A MANICURE EVERY 3 - 4 WEEKS TO MAINTAIN HEALTHY NAILS AND CUTICLES.
KAPPING GEL IS KNOWN FOR ITS DURABILITY AND STRENGTH, MAKING IT A POPULAR CHOICE FOR CLIENTS WHO WANT LONG-LASTING NATURAL NAILS.
AVOID HARSH CHEMICALS, WEAR GLOVES WHEN DOING HOUSEHOLD CHORES, AND MOISTURIZE YOUR HANDS REGULARLY.
IT'S RECOMMENDED TO HAVE SOFT GEL TIPS PROFESSIONALLY REMOVED TO AVOID DAMAGE TO YOUR NATURAL NAILS.
AVOID USING YOUR NAILS AS TOOLS, AND SCHEDULE REGULAR MAINTENANCE APPOINTMENTS FOR FILLS AND REPAIRS.
IF YOU'VE HAD YOUR NAILS DONE ELSEWHERE AND REQUIRE REMOVAL, OUR QUALIFIED NAIL TECHS AT LUZ’ BEAUTY STUDIO ARE HERE TO HELP. WE ENSURE THE SAFE REMOVAL OF YOUR NAILS TO PRESERVE THE HEALTH OF YOUR OWN NATURAL NAIL UNDERNEATH.
WE CAN PERFORM THE REMOVAL OF SHELLAC FROM ANOTHER SALON IF IT IS FOLLOWED BY A SHELLAC MANICURE OR ANY OTHER TREATMENT FOR NAILS.
CERTAINLY. WE CAN PERFORM THE REMOVAL OF SHELLAC FROM ANOTHER SALON IF IT IS FOLLOWED BY A SHELLAC MANICURE OR ANY OTHER TREATMENT FOR NAILS. THIS ENSURES THAT YOUR NAILS ARE PROTECTED BY THE NEW TREATMENT APPLIED AFTER REMOVAL.
WE DO NOT REMOVE SHELLAC FROM ANOTHER SALON WITHOUT A SUBSEQUENT TREATMENT BECAUSE WE ARE UNFAMILIAR WITH THE PRODUCTS USED ON YOUR NAILS. BASED ON OUR EXPERIENCE, LEAVING THE NAILS WITHOUT ANY PROTECTIVE TREATMENT AFTER REMOVAL MAY COMPROMISE THEIR HEALTH. WE APPRECIATE YOUR UNDERSTANDING IN THIS MATTER.
AT LUZ’ BEAUTY STUDIO, OUR PRIORITY IS THE HEALTH AND WELL-BEING OF YOUR NAILS. IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS ABOUT NAIL REMOVAL, FEEL FREE TO REACH OUT TO OUR KNOWLEDGEABLE AND FRIENDLY TEAM.
NO, WE DO NOT REMOVE ANY FORM OF ACRYLIC EXTENSIONS.
MANICURE & PEDICURE
PLEASE NOTE THAT A PATCH TEST IS RECOMMENDED AT LEAST 48 HOURS BEFORE ANY TINTING SERVICE AND NO APPOINTMENT IS NECESSARY FOR THIS. THIS IS RECOMMENDED TO THOSE THAT ARE NEW TO TINTING AND TO THOSE THAT HAVE SENSITIVE SKIN.
BROW LAMINATION IS A COSMETIC PROCEDURE DESIGNED TO ENHANCE THE APPEARANCE OF EYEBROWS BY SETTING THEM IN A DESIRED SHAPE. IT INVOLVES THE USE OF A CHEMICAL SOLUTION TO RELAX AND RESHAPE THE BROW HAIRS, GIVING THEM A FULLER AND MORE DEFINED LOOK.
THE RESULTS OF BROW LAMINATION TYPICALLY LAST FOR 4 TO 6 WEEKS, DEPENDING ON INDIVIDUAL HAIR GROWTH AND MAINTENANCE. AFTER THIS PERIOD, THE NATURAL HAIR GROWTH CYCLE WILL CAUSE THE TREATED HAIRS TO RETURN TO THEIR ORIGINAL STATE.
WHEN PERFORMED BY A TRAINED AND EXPERIENCED PROFESSIONAL, BROW LAMINATION IS GENERALLY CONSIDERED SAFE. IT'S ESSENTIAL TO FOLLOW THE RECOMMENDED GUIDELINES AND USE PRODUCTS SPECIFICALLY FORMULATED FOR BROW LAMINATION TO MINIMIZE THE RISK OF ADVERSE REACTIONS.
MOST PEOPLE CAN UNDERGO BROW LAMINATION, BUT IT'S ESSENTIAL TO CONSULT WITH A ONE OF OUR BROW TECHS IF IT IS YOUR FIRST TIME TO DETERMINE IF YOU ARE A SUITABLE CANDIDATE. INDIVIDUALS WITH CERTAIN SKIN CONDITIONS OR ALLERGIES MAY NOT BE ELIGIBLE FOR THE PROCEDURE.
BROW LAMINATION IS A RELATIVELY PAINLESS PROCEDURE. SOME INDIVIDUALS MAY EXPERIENCE A MILD TINGLING SENSATION DURING THE APPLICATION OF THE CHEMICAL SOLUTIONS, BUT DISCOMFORT IS TYPICALLY MINIMAL.
BEFORE THE PROCEDURE, IT'S RECOMMENDED TO CLEANSE THE BROW AREA THOROUGHLY AND AVOID APPLYING ANY MAKEUP OR SKINCARE PRODUCTS. INFORM YOUR BROW TECH ABOUT ANY ALLERGIES OR SKIN SENSITIVITIES YOU MAY HAVE.
IT'S ADVISABLE TO AVOID APPLYING MAKEUP TO THE BROW AREA FOR AT LEAST 24 HOURS AFTER THE TREATMENT. THIS ALLOWS THE LAMINATION PRODUCTS TO SET PROPERLY AND ENSURES LONGER-LASTING RESULTS.